Privacy Statement

YWCA collects, uses and discloses personal information as authorized or permitted by Alberta’s Personal Information Protection Act (PIPA) and other applicable laws, including for purposes that are reasonable for the delivery of its programs and services, the protection of YWCA property and the safety of all occupants.

Notification and Consent

YWCA obtains your consent, with some exceptions, in writing or orally, to collect, use and disclose your personal information. You may withdraw or change your consent at any time, but this may result in YWCA having to change or terminate the services provided to you.

Questions or Changes

Questions or changes to consent should be directed to your YWCA program or service, or to the YWCA Privacy Office at privacy@ywcalgary.ca. For more information, please see our Privacy Policy, 5.3 Consent and Notification Standards.

Access and Correction

You have a right to access and request correction to your personal information in YWCA’s custody and control, subject to some exceptions as per PIPA and other applicable laws.

Submit a Request

Requests for access or correction can be submitted online at: https://interceptum.com/s/en/Request_for_Information_and_Correction

For the best experience, submit all requests using our online form and provide as much detail as possible to help prevent delays in processing your request. Requests by guardians or third parties on behalf of someone must include supporting documentation such as a court order or release of information.

Safeguarding and Destruction

YWCA is committed to safeguarding your personal information and uses administrative (e.g., YWCA Privacy Policy), physical (e.g., locks, shredding of documents) and technical (e.g., antivirus software, firewalls, passwords) controls to safeguard your personal information. YWCA only retains your personal information for as long as is reasonable and then securely destroys it.

More Information

For more information, please see our Privacy Policy, 5.4 Information Handling and Security or contact the YWCA Privacy Office at privacy@ywcalgary.ca.

Inquiries

YWCA’s Privacy Office is responsible for the overall development, implementation and monitoring of YWCA’s privacy program; for responding to access and correction to information requests, privacy complaints and breaches; and to protect the collection, use, disclosure and confidentiality of personal information.

For more information about YWCA’s Privacy program contact the Privacy Office at: YWCA Hub 1715 17 Ave SE, Calgary, AB T2G 5J1 privacy@ywcalgary.ca  403-263-1550

The Information and Privacy Commissioner of Alberta is generally responsible for monitoring how PIPA is administered to ensure its purposes are achieved and for reviewing and issuing orders on decisions and complaints of organizations.

Office of the Information and Privacy Commissioner of Alberta Suite 2460, 801 6 Avenue SW, Calgary, AB, T2P 3W2 Phone: 403-297-2728; Toll Free: 1-888-878-4044

Email: generalinfo@oipc.ab.cag  Website: www.oipc.ab.ca