Intensive Case Management Outreach (ICM)
The ICM team offers one-on-one support that includes counselling, street outreach and basic life-skills development. The ICM team create individual plans for each client, based on their needs and goals, and follow them for a three-year period. The ICM team will also refer clients to other agencies that can help address their complex needs.
The major strength of this program is its flexibility — the team is aware of how differently homelessness affects each individual, and understands the solutions available. They work closely with the client to create a plan that works for them based on their lifestyle and previous successes.
In addition to client work, the ICM team conducts in-services with community agencies and runs group workshops to help raise awareness of the issues homeless individuals face.