Privacy Statement

YWCA collects, uses and discloses personal information as authorized or permitted by Alberta’s Personal Information Protection Act (PIPA) and other applicable laws, including for purposes that are reasonable for the delivery of its programs and services, the protection of YWCA property and the safety of all occupants.

Notification and Consent

YWCA obtains your consent, with some exceptions, in writing or orally, to collect, use and disclose your personal information. You may withdraw or change your consent at any time, but this may result in YWCA having to change or terminate the services provided to you.

Questions or changes to consent should be directed to your YWCA program or service, or to the YWCA Privacy Office at privacy@ywcalgary.ca. For more information, please see our Privacy Policy, 5.3 Consent and Notification Standards.

Access and Correction

You have a right to access and request correction to your personal information in YWCA’s custody and control, subject to some exceptions as per PIPA and other applicable laws.

Requests for access or correction can be submitted online at: https://interceptum.com/s/en/Request_for_Information_and_Correction

For the best experience, submit all requests using our online form and provide as much detail as possible to help prevent delays in processing your request. Requests by guardians or third parties on behalf of someone must include supporting documentation such as a court order or release of information.

YWCA will respond to requests within 30 calendar days but has the right to an extension. Delivery of personal information is via password protected email.

In some instances, YWCA charges a fee for this service. You will be notified if fees are applicable to your request, and you may be required to pay a deposit in advance.

Safeguarding and Destruction

YWCA is committed to safeguarding your personal information and uses administrative (e.g., YWCA Privacy Policy), physical (e.g., locks, shredding of documents) and technical (e.g., antivirus software, firewalls, passwords) controls to safeguard your personal information. YWCa only retains your personal information for as long as is reasonable and then securely destroys it.

For more information, please see our Privacy Policy, 5.4 Information Handling and Security or contact the YWCA Privacy Office at privacy@ywcalgary.ca.

Breaches

If you become aware of unauthorised collection, use, disclosure, destruction, loss, removal or modification of any personal information in YWCA’s custody and control please notify YWCA’s Privacy Office immediately. For example, maybe you received an email that was meant for someone else, or you were given a form with someone else’s information.

YWCA understands that a breach may be accidental or the result of a deliberate act and will protect the reporter’s privacy as much as possible.

YWCA will take immediate steps to contain the breach and will investigate, notify and implement preventative measures as required.

Privacy breaches can be reported:

• Online form at https://interceptum.com/s/en/Privacy_Breach_Report;
• Via email to privacy@ywcalgary.ca;
• In-person at YWCA Community Hub, 1715 17 Ave SE; or
• Via phone at our Main Line: 403.263.1550.

Privacy Policies

YWCA Privacy Policy and YWCA Website Use Policy form part of YWCA’s Privacy Program and can be accessed in full by following the links below:

YWCA PRIVACY POLICY
YWCA WEBSITE USE POLICY

Inquiries

YWCA’s Privacy Office is responsible for the overall development, implementation and monitoring of YW’s privacy program; for responding to access and correction to information requests, privacy complaints and breaches; and to protect the collection, use, disclosure and confidentiality of personal information.

For more information about YWCA’s Privacy program contact the Privacy Office at:

YWCA Community Hub
1715 17 Ave SE, Calgary, AB T2G 5J1
privacy@ywcalgary.ca
403.263.1550

The Information and Privacy Commissioner of Alberta is generally responsible for monitoring how PIPA is administered to ensure its purposes are achieved and for reviewing and issuing orders on decisions and complaints of organizations.

Office of the Information and Privacy Commissioner of Alberta
Suite 2460, 801 6 Avenue SW, Calgary, AB, T2P 3W2
Phone: 403-297-2728; Toll Free: 1-888-878-4044
Email: generalinfo@oipc.ab.cag
Website: www.oipc.ab.ca