This program is for

Social workers, human service professionals.

Content Level

Beginner to intermediate

CE Credit offered

5.0 Credits



1715 17 Ave. SE, Calgary, AB


This interactive course will examine the foundational concepts required to provide effective supervision in the human services.

The importance of quality supervision cannot be overstated. It sustains the delivery of quality programming and more critically, ensures that clients receive the best possible support as they work through the challenges they are facing in their lives.

This workshop is important for developing the skill set necessary for performing a supervisor’s role however, it can also serve as a short refresher for those currently acting as supervisors.

The course is worth 5.0 credits and costs $100.

Learning Objectives

By the end of this workshop participants will be able to:

  1. Describe with confidence the connection between supervision and effective practice
  2. Explain the different approaches to supervision and why they are important
  3. Identify the key factors that support effective supervision
  4. List the skills and characteristics an effective supervisor must demonstrate to provide support to staff and clients

Course Date & Time

March 28, 2023
8:45AM to 4:00PM

Agenda – Day One

8:45AM TO 9:00AM

Check-in and welcome

9:00AM TO 9:15AM

Introductions, course overview, agenda

9:15AM TO 10:15AM

What is supervision?

Common elements of supervision

Importance of supervision

10:15AM TO 10:30AM



Different approaches to supervision



12:45PM TO 2:00PM

The supervisor: Skills for success

2:00PM TO 2:15PM


2:15PM TO 3:30PM

Overcoming obstacles

Effective practices

3:30PM TO 4:00PM

Course wrap up

Presenter Information

Lana Bentley MSW, RCSW

Director, Program Strategy

A registered social worker and member of the clinical registry, Lana is YW Calgary’s Director of Program Strategy. Prior to joining YW, Lana worked with Alberta Health Services where she spent most of her time working in eating disorders and Dialectical Behaviour Therapy before going on to manage the psychiatric inpatient unit and psychiatric emergency room at the Alberta Children’s Hospital. Lana has been a part-time faculty member at Mount Royal University for over ten years, and more recently began teaching at the University of Calgary. Lana is Vice-President of the Alberta College of Opticians and sits on the boards of Calgary Black Chambers and Youth Central Calgary.

Tonia Rodgers MSW, RSW

Tonia is the Manager of Counselling and Personal Development at YW Calgary. As a registered social worker with over thirteen years of experience, Tonia began her career in children’s services and later joined the non-profit sector to focus on family violence. Tonia has been in leadership roles for the past seven years, where she’s been able to share her passion for strengths-based leadership, and the prevention and treatment of family violence. Tonia holds a Bachelor of Social Work from Memorial University and received her Master of Social Work from Dalhousie University.

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Course Completion & Evaluation

In order to receive ACE credits, participants must attend the full course, partial credits are not provided.  Certificates of completion are emailed to participants within five business days of submitting their complete course evaluation.

Course evaluations will be emailed to participants who complete the course.  The evaluations can be completed online.  You will have up to three business days to complete the surveys.


Course registrations cancelled five or more business days prior to the course are refundable less a 25% administration fee. Unfortunately, cancellations with less than five business days’ notice are not refundable.

You are welcome to transfer your registration to another person with at least two business days’ notice. Should you wish to transfer your registration please email Be sure to provide the workshop name and date, your name, and the name and contact information of the person who will be attending in your place.

Course cancellation

Please note that if the advertised course instructor is unavailable, we reserve the right to assign another member of our team to deliver the course.

In the event that we need to cancel the course due to unforeseen and/or extenuating circumstances, we will honor registration and reschedule the course for another date. In the event that you are unable to attend on the new date, a full refund will be offered.


Please direct any accommodation requests to


YW Hub | 1715 17 Ave. SE, Calgary, AB

Continuing education approval

This course is recognized by:

  • Association of Social Work Boards, Approved Continuing Education Program
    • Alberta College of Social Workers (5 credits)