Target Audience

Social workers, human services professionals.

Content Level

Beginner to intermediate


1.0 Credits

Delivery Method

Live, webinar




This interactive live, webinar will explore the topic of multiculturally competent supervision in the human services.

When we think of cultural competence in the human services, we tend to think of how this idea applies to work with clients.  However, multicultural competence also plays a significant role in creating open and positive relationships between supervisors and members of their teams.

Supervisors who understand their unintentional biases and how these biases influence their interpretation of situations, interactions and their decision making will be more effective in creating open communication and building trust within multicultural teams. As a result, these teams will generally be more collaborative and ultimately deliver higher levels of service to clients.

In this workshop supervisors will learn strategies that will enhance their skill set and make them more effective in managing multicultural teams.

Learning Objectives

By the end of this workshop participants will be able to:

  1. Define multiculturally competent supervision
  2. Discuss both the benefits and challenges of multiculturally competent supervision
  3. Identify biases that inhibit open and inclusive communication with team members
  4. Describe strategies to build trust within multicultural teams

Course Date & Time

February 28, 2023
9:00AM to 10:30AM

April 5, 2023
9:00AM to 10:30AM


8:45AM TO 9:00AM

Check-in and welcome

9:00AM TO 9:10AM

  • Introductions
  • Course overview
  • Agenda

9:10AM TO 10:25AM

Key concepts

  • Defining Multiculturally competent supervision
  • The supervisory process
  • Case example

10:25AM TO 10:30AM

Course wrap-up

Presenter Information

Lana Bentley MSW, RCSW

Director, Program Strategy

A registered social worker and member of the clinical registry, Lana is YW Calgary’s Director of Program Strategy. Prior to joining YW, Lana worked with Alberta Health Services where she spent most of her time working in eating disorders and Dialectical Behaviour Therapy before going on to manage the psychiatric inpatient unit and psychiatric emergency room at the Alberta Children’s Hospital. Lana has been a part-time faculty member at Mount Royal University for over ten years, and more recently began teaching at the University of Calgary. Lana is Vice-President of the Alberta College of Opticians and sits on the boards of Calgary Black Chambers and Youth Central Calgary.

Tonia Rodgers MSW, RSW

Tonia is the Manager of Counselling and Personal Development at YW Calgary. As a registered social worker with over thirteen years of experience, Tonia began her career in children’s services and later joined the non-profit sector to focus on family violence. Tonia has been in leadership roles for the past seven years, where she’s been able to share her passion for strengths-based leadership, and the prevention and treatment of family violence. Tonia holds a Bachelor of Social Work from Memorial University and received her Master of Social Work from Dalhousie University.

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Course Completion & Evaluation

To receive ACE credits, participants must attend the full course, partial credits are not provided.  Certificates of completion are emailed to participants within five business days of receiving their completed course evaluation.

Course evaluations will be emailed to participants who complete the course. The evaluations can be completed online. You will have up to three business days to complete the surveys.


Course registrations cancelled five or more business days prior to the course are refundable less a 25% administration fee. Unfortunately, cancellations with less than five business days’ notice are not refundable.

You are welcome to transfer your registration to another person with at least two business days’ notice. Should you wish to transfer your registration please email Be sure to provide the workshop name and date, your name, and the name and contact information of the person who will be attending in your place.

Course cancellation

Please note that if the advertised course instructor is unavailable, we reserve the right to assign another member of our team to deliver the course.

In the event that we need to cancel the course due to unforeseen and/or extenuating circumstances, we will honor registration and reschedule the course for another date. In the event that you are unable to attend on the new date, a full refund will be offered.


Live, webinar.

Continuing education approval

Continuing education credits:

The continuing education credits for this course are recognized as “Category A Continuing Competence Credits” by the Alberta College of Social Workers (ACSW).

YW Calgary Continuing Education, provider 1785, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. YW Calgary Continuing Education maintains responsibility for this course. ACE provider approval period: 01/27/2022 to 01/27/2026. Social workers completing this course receive 1.0 continuing education credits.